An on-demand remote IT experts booking application which helps you to connect with IT support specialists on the go. It charges per minute for their services.
P R O B L E M
Curate a two-sided platform that allow Users to find remote IT Experts for all IT related tasks at a single platform. The system should allow users to book for once or reconnect with the same expert again as per required expertise. The platform should smartly facilitate all users in case of less experts available (demand & supply management).
S O L U T I O N
After design our development department developed a Progressive Web App MVP for this Idea while staying highly focused on Scalability.
The Users can explore different services from different categories and jump into a session with remote IT Expert on the go. The system have efficient queue management algorithm implemented to manage the demand. It allow users to wait for a while with a timer indicating wait time in case of more demand.
It further allow users to interact with experts via a seamless real-time chat experience, get real time updates, pay automatically from their attached payment methods, pay per minute, provide feedback and more.
The Vetted IT Experts get leads according to their expertise. It further allow experts to chat with users in an active session, start/pause/complete the session, get paid, withdraw earnings to connected bank account and never go out of business.
T E C H N O L O G I E S
